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Duve
Duve provides a holistic guest management platform that boosts hotel revenues, including contactless check-in, a multi-channel communication hub, a guest app with an integrated upselling system, support for mobile keys, and much more
Technology platforms compatibility
Guests today expect more from the hotel (or Vacation Rental) they stay at. The “new norm” is a digital, personal, tailored experience that keeps your guests wowed. This is where Duve comes in.
Duve’s holistic Guest Experience Suite covers the full guest journey from pre-online check-in to post-check-out, while ticking every box you need to wow your guests. As a part of this experience, Duve integrates with Salto Space and ProAccess management software, providing hospitality companies with smart door solutions.
Hosts can assign keys to guests without the need to physically meet them - reducing friction, manual labour, and time spent while allowing the hotelier to invest more time and energy in providing a perfect hospitality experience for their guests.
Coupled with Duve’s analytics, hosts and hoteliers can also learn patterns of usage, assign specific keys for guests and staff, and even allow guests to share keys with additional guests or family members - easily and within a few clicks on a button.
Guests no longer need to carry a physical key or keycard - the Salto mobile key is always inside their smartphone, allowing them more freedom and flexibility, and empowering both the guest and the host.
Duve supports 2 types of Salto Space platform electronic locks functions and features:
- BLUEnet Wireless door locks - these are smart door locks, connected to the inetwork. A guest can unlock doors via a dedicated web page, without the need to download a specific native app.
- BLE (Bluetooth) door locks - these are Bluetooth-activated door locks, which require guests to download a native app (via their phones’ respective App Store) in order to unlock the door.
Facts & Figures:
● 94% of business travellers and 80 percent of leisure travellers expressed interest in using mobile guest apps or smartphones to request service and message, hotel staff.
● 83% of guests want hotel service promotions (restaurant, spa, etc.) that help drive ancillary revenue available via their mobile device.
● 67% of travellers are more likely to choose a hotel that allows guests to check-in and open doors with a smartphone.
features
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat. The Duve Guest-App is part of the entire Duve digital guest experience holistic platform, including an online check-in wizard, smart upsells, payment processing, branded guest-app, digital key, digital check-out, a 2-way communication hub and much more.
Mobile and digital check-in/check-out:
- Tailored and fully customizable check-in/check-out flow, allowing hoteliers and hosts to build a different check-in experience for each guest type
- Document scanning
- E-signatures
- Arrival coordination
- Payment collection
- Room upgrades
- Review optimization
Safe and digital guest experience during stay:
- Local Recommendations
- Guest Profiles
- 2-way communication between Guest and Host/Hotel
- Room Service Ordering
- Automatic Translations (Multi-Lingual)
- 1st-party upsells (sheet exchange, early check-in, late check-out, breakfast in bed, etc.)
- 3rd-party upsells (local tours and attractions)
Keyless and mobile access technology:
- Digital Key - Guest Room (Guest entrance confirmation real-time)
- Digital Key - Guest Services Door (Locker Locks)
- Dynamic key delivery / Room upgrade (Re-Rooming)
- Digital key and physical key delivery same time
- Get the physical smart room key in less than a minute.
- Possibility of issuing more than one card. A copy for a family member, for example.
Hotel operation and management:
- Omni-channel unified inbox
- Pre-scheduled messages
- Message broadcasting
- Tailored and customized by guest profile / smart filters
- Task management
About Duve
With offices in Tel Aviv and Paris, Duve serves its customers from over 60 countries around the world. So whether you visit Paris, London, New York, or Singapore, you can find a forward-thinking hotel with Duve’s end-to-end guest experience management platform.
Duve’s holistic platform provides hoteliers with a unified guest management solution that covers the entire digital guest journey from contactless check-in, through a branded guest app, a multi-channel communication hub, and an eCommerce/upselling platform offering the right service to the right guest at the right time.
Duve enables every hotelier to easily offer their guests a personalized experience, tailored to their needs, in their own language available for them 24/7 at their fingertips.
Duve currently operates in over 60 countries, and supports over 120 integration partners, across all major OTA’s, PMS’s, PSP’s, Digital Key providers and 3rd-party vendors.