Access Control Cloud Applications
List of Sub-processors
1. Scope
Salto uses certain suppliers for making available Salto’s access control cloud applications and all related services to our customers. Some of these suppliers may need to process personal data of our Clients on our behalf for rendering the services they have been engaged for.
In any case, Salto warrants to enter into a data processing agreement with all such suppliers. Among others, Salto requires its sub-processors to implement appropriate technical and organizational measures to ensure a sufficient level of security.
Salto reserves the right to make modifications on the engaged sub-processors in accordance with the data processing agreement subscribed between the Clients and Salto, keeping the below list up-to-date. Any interested client can subscribe by clicking here for receiving updates about changes on sub-processors.
2. List of sub-processors
Depending on the access control application you are using. Below you can find the complete and updated list of sub-processors engaged for each of our cloud applications:
Salto Nebula
| Entity name | Service description | Entity location |
|---|---|---|
| Salto Group companies | Technical support services to clients | Country of the Salto company assisting with the technical issue (company belonging to the geographical area of the client will be assigned) |
| Google LLC | Hosting and analytics services | California (USA) - Processing data in the EEA |
| Cockroach Labs, Inc. | Database services | New York (USA) - Processing data in the EEA |
| Twilio Ireland Limited | Twilio Verify, passwordless sign in code verification | Ireland |
| SendGrid Twilio | Email service | Colorado (USA) |
| Salesforce Inc. | Tech support ticketing | California (USA) |
Salto Homelok
| Entity name | Service description | Entity location |
|---|---|---|
| Salto Group companies | Technical support services to clients | Country of the Salto company assisting with the technical issue (company belonging to the geographical area of the client will be assigned) |
| Google LLC | Hosting and analytics services | California (USA) - Processing data in the EEA |
| Cockroach Labs, Inc. | Database services | New York (USA) - Processing data in the EEA |
| Twilio Ireland Limited | Twilio Verify, passwordless sign in code verification | Ireland |
| SendGrid Twilio | Email service | Colorado (USA) |
| Salesforce Inc. | Tech support ticketing | California (USA) |
Salto KS
| Entity name | Service description | Entity location |
|---|---|---|
| Salto CloudWorks, B.V. (Salto Group company) | Development, maintenance and provision of the Salto KS services | Netherlands |
| Salto Group companies | Technical support services to clients | Country of the Salto company assisting with the technical issue (company belonging to the geographical area of the client will be assigned) |
| Microsoft Ireland Operations Limited | Hosting services and email services for support ticketing | Ireland |
| MessageBird, B.V. | SMS and mobile push notification services | Netherlands |
| Google LLC | Usage analytics | California (USA) |
| OneTrust Technology Limited | Cookie preference management | United Kingdom |
| The Rocket Science Group LLC (d/b/a Mailchimp) | Email notification services | Atlanta (USA) |
| Freshdesk Inc. | Support ticketing | Delaware (USA) - Processing data in the EEA |
| Datadog Inc. | Logging and monitoring services | Delaware (USA) |
| Joincube, Inc. (d/b/a Beamer) | Management of user feedback | Delaware (USA) - Processing data in the EEA |
| Bluefield ICT Solutions B.V. | License plate recognition service (only if the relevant feature is used) | Netherlands |
| MaxMind, Inc. | IP address geographical lookup to enhance login security | Massachusetts (USA) |
Salto XS4 Com
| Entity name | Service description | Entity location |
|---|---|---|
| Salto CloudWorks, B.V. (Salto Group company) | Development, maintenance and provision of the XS4com services | Netherlands |
| SALTO Group companies | Technical support services to clients | Country of the SALTO company assisting with the technical issue (company belonging to the geographical area of the client will be assigned) |
| Microsoft Ireland Operations Limited | Hosting services and email services for support ticketing | Ireland |
| LiveKit Incorporated | Enabling video-calls between users | USA |
| MessageBird, B.V. | Push notification services | Netherlands |
| The Rocket Science Group LLC (d/b/a Mailchimp) | Email notification services | Atlanta (USA) |
| Freshdesk Inc. | Support ticketing | Delaware (USA) - Processing data in the EEA |
| Datadog Inc. | Logging and monitoring services | Delaware (USA) |
| MaxMind, Inc. | IP address geographical lookup to enhance login security | Massachusetts (USA) |
Salto XS4 Face
| Entity name | Service description | Entity location |
|---|---|---|
| Salto CloudWorks, B.V. (Salto Group company) | Development, maintenance and provision of the Salto XS4 Face services | Netherlands |
| SALTO Group companies | Technical support services to clients | Country of the SALTO company assisting with the technical issue (company belonging to the geographical area of the client will be assigned) |
| Microsoft Ireland Operations Limited | Hosting services and email services for support ticketing | Ireland |
| Google LLC | Usage analytics and email services for support ticketing | California (USA) |
| OneTrust Technology Limited | Cookie preference management | United Kingdom |
| The Rocket Science Group LLC (d/b/a Mailchimp) | Email notification services | Atlanta (USA) |
| Freshdesk Inc. | Support ticketing | Delaware (USA) - Processing data in the EEA |
| Datadog Inc. | Logging and monitoring services | Delaware (USA) |
Salto Space
The sub-processors indicated below are only applicable when the client is using the optional functionality of facial recognition access control.
| Entity name | Service description | Entity location |
|---|---|---|
| Clay Solutions, B.V. (Salto Group company) | Development, maintenance, and provision of the cloud enrollment service. | Netherlands |
| SALTO Group companies | Technical support services to clients | Country of the SALTO company assisting with the technical issue (company belonging to the geographical area of the client will be assigned) |
Last update: December 2024
© Salto Systems, S.L., 2024. All rights reserved.