Guestway

From short-term rentals to hotel properties, Guestway empowers hospitality businesses with an all-in-one guest experience platform that increases operational efficiency, automates guest communication, and digitizes access. By directly connecting to PMS tools, Guestway centralizes operations in a single platform, including a unified inbox, a full-journey guest app, access management, cleaning management, and more.

The integration with Salto's smart access solutions equips Guestway with comprehensive access management capabilities, including remote opening, automated PIN assignment, and real-time monitoring of access events. Based on the connection to PMS tools and integration with the cloud-based solution Salto KS, Guestway automatically generates unique PIN codes per reservation, syncs them automatically, and removes them at checkout. The integration also empowers property managers to instantly grant and revoke access credentials, while tracking guest usage.

Salto’s smart access hardware and software solutions help Guestway deliver a fully automated, end-to-end guest access journey, contributing to the success of their guest experience platform. The result is a fully digital, keyless experience for guests, with all operations managed from a single platform, eliminating the need for key handovers and reducing staff manual workload.

features

Guestway’s all-in-one guest experience platform is designed to improve the guest journey while optimizing operational efficiency, integrating with Salto to deliver a fully digital, automated, keyless access experience.

• Automated access management: Thanks to the integration with Salto KS, Guestway automatically generates secure, time-based PIN codes directly from PMS reservations. Codes activate before check-in and expire at checkout, eliminating manual tasks and human error.
• Easy-to-use access control: Operators can instantly update, regenerate, or extend access codes when bookings change. This provides full flexibility and control without switching systems, allowing teams to react quickly to guest requests or last-minute changes.
• Automated guest communication: Access codes are automatically sent to guests through scheduled messaging before check-in. This ensures consistent, timely communication, reduces manual follow-up, and significantly lowers the volume of repetitive guest inquiries.
• Real-time monitoring and insights: Operators can track lock status in real time, including battery levels, connectivity, and activity logs. This enables proactive maintenance, faster issue resolution, and greater operational oversight across multiple properties.
• Seamless digital guest journey: Access codes are delivered via the Guestway app alongside check-in instructions and guidebooks. This creates a fully digital, branded experience that enhances guest satisfaction while reducing operational workload.