17John Hotel

As a boutique hotel built around a modern self-service concept, 17John’s existing access control system fell short of its operational vision. The legacy setup lacked the visibility and flexibility needed to support a modern guest journey, resulting in tedious manual administration and front-desk bottlenecks.  

To realize its self-service model, 17John required a solution that could eliminate manual check-in lines and streamline operations. Specifically, they demanded a system that enabled guests to check in remotely and receive a unique PIN code prior to arrival. The goal was to guarantee a fast, frictionless arrival experience, reduce staff workloads, and empower hotel talent to shift their focus from administrative paperwork to high-value guest hospitality. 
 
The hotel's previous platform also lacked seamless integration with Guesty, its Property Management System (PMS), and offered limited visibility into lock activity, making it more difficult for staff to manage guest access and daily operations efficiently.  
 
Operating in New York City also presented unique infrastructure challenges. Network interruptions caused by utility work, accidental fiber cuts, or aging communications infrastructure can impact connected building systems. The hotel needed an access solution that would continue operating reliably during connectivity disruptions while maintaining a seamless experience for guests.  
 
To meet these requirements, Salto and Highline Integrated Security deployed a resilient cloud-based access solution that combines automation, remote management, and multiple layers of redundancy. 

17John selected Salto KS cloud-based access control to support its self-service hospitality model. Seamlessly integrated with the property's Guesty PMS, Salto KS enables guests to complete their entire registration online before arrival. The system automatically delivers a secure pre-arrival check-in link and digital registration, along with access instructions and a PIN code that activates check-in and expires automatically at check-out. This solution efficiently eliminates manual credential management and physical keycard handovers. 

This cloud-based platform empowers hotel staff to manage access permissions, monitor activity, and resolve operational issues remotely, without needing to be on-site. The result is a highly efficient and lean operation that never compromises on a premium guest experience.  

The solution also secures shared spaces, such as conference rooms, through the very same Salto KS smart access platform. Best of all, guests don’t need to download another app: A secure PIN code is all it takes. It’s simply the easiest, most seamless way to provide instant access at any time: check-in complete, PIN code access delivered to their phone. Guests walk right past the front desk and straight to their room. 

To maximize system resilience, Highline Integrated Security equipped every Salto KS IQ controller with cellular backup connectivity. This architecture helps ensure uninterrupted operation during network outages while requiring minimal data usage and no additional monthly cellular costs. Cellular connectivity also simplifies future expansion by allowing additional controllers to be installed without running new network cabling. 

Combined with a restricted master key system and Salto's built-in backup access capabilities, the solution provides multiple layers of redundancy that help ensure uninterrupted guest access under virtually any circumstance.